Green Postie Privacy Policy

Introduction

Green Postie is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take your privacy seriously and ensure compliance with all relevant data protection laws.

By using Green Postie, you consent to the collection and processing of your data in accordance with this Privacy Policy. We regularly review and update our policies to align with best practices and legal requirements.

Information We Collect

We collect the following types of personal data to provide and enhance our services:

a) Information You Provide to Us

  • Name, email address, and contact details.

  • Account login credentials, including password security measures.

  • Payment information (if applicable for subscription services) processed securely.

  • Any other information you provide when using Green Postie services, such as feedback or customer support queries.

b) Information We Collect Automatically

  • Device and browser information (IP address, operating system, browser type) to enhance security.

  • Usage data (e.g., interactions with our platform, log files, time and date of access) to improve functionality.

  • Cookies and tracking technologies (for analytics, security, and marketing purposes) to personalize your experience.

  • Log data to track and diagnose performance issues within the platform.

c) Information from Third Parties

  • We may receive information from service providers, business partners, and legal authorities where required.

  • Data may be shared by third-party authentication providers if users sign in using external accounts.

How We Use Your Information

We process personal data to:

  • Provide and maintain Green Postie services efficiently and securely.

  • Verify user identity and ensure account security to prevent unauthorized access.

  • Improve platform performance, optimize user experience, and introduce new features.

  • Communicate important updates, service changes, and relevant user notifications.

  • Comply with legal obligations and regulatory requirements to maintain transparency.

  • Prevent fraud, security breaches, and misuse of services by monitoring platform activity.

  • Offer customer support and resolve issues effectively.

Legal Basis for Processing Data

Under UK GDPR, we rely on the following legal bases to process your data:

  • Contractual Necessity – To provide, maintain, and manage your account effectively.

  • Legal Obligation – To comply with applicable laws, regulations, and industry standards.

  • Legitimate Interests – To enhance security, improve our services, and prevent fraud and unauthorized access.

  • Consent – For marketing communications, analytics, and additional features (where applicable).

Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share information with:

  • Service providers – To facilitate operational activities such as cloud storage, payment processing, and technical support.

  • Legal authorities – If required by law or to protect Green Postie, its users, and third parties from security risks.

  • Business transfers – If Green Postie undergoes a merger, acquisition, or asset sale, users will be informed in advance.

  • Marketing partners – Only where explicit consent has been provided.

Data Security Measures

We implement robust security measures to protect personal data, including:

  • Encryption of data in transit and at rest to prevent unauthorized access.

  • Access controls restricting data access to authorized personnel only.

  • Regular security audits to identify, assess, and mitigate potential risks proactively.

  • Secure storage policies ensuring data is retained only for as long as necessary for the intended purposes.

  • Two-factor authentication (2FA) to enhance account protection.

Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once data is no longer needed, it is securely deleted or anonymized. Retention timelines are reviewed periodically to ensure compliance.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of your personal data and verify how it is processed.

  • Right to Rectification – Correct inaccurate or incomplete data to ensure accuracy.

  • Right to Erasure ('Right to be Forgotten') – Request deletion of your data under certain conditions.

  • Right to Restrict Processing – Limit how your data is processed if you dispute accuracy or object to its use.

  • Right to Data Portability – Request transfer of your data in a structured, commonly used format.

  • Right to Object – Object to certain types of data processing based on legitimate interests.

  • Rights Regarding Automated Decision-Making – Challenge automated decisions that significantly affect you.

  • Right to Withdraw Consent – Withdraw consent for optional data processing activities, such as marketing communications.

To exercise these rights, please contact us at support@greenpostie.co.uk. We will respond to all requests within the legally required timeframe.

Cookies and Tracking Technologies

Green Postie uses cookies to enhance functionality, improve user experience, and collect analytical data. You can manage cookie preferences through your browser settings. Cookies are categorized as:

  • Essential Cookies – Required for core functionality and cannot be disabled.

  • Performance Cookies – Used to optimize user experience and analyze trends.

  • Marketing Cookies – Used to deliver personalized ads and content (only with consent).

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies. Any interactions with third-party services are at your own discretion.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website with an updated "Effective Date." Continued use of Green Postie after policy changes constitutes acceptance of the updated terms. Users will be notified of significant changes via email or in-app notifications.

Contact Us

For questions about this Privacy Policy, data protection inquiries, or to exercise your data rights, contact our Data Protection Officer at:

Email: support@greenpostie.co.uk
Phone: 08003213521

We are committed to addressing your privacy concerns and ensuring compliance with all applicable laws.

By using Green Postie, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns, please contact us for further clarification.