Cancellation and Refund Policy
Cancellation Period:
Customers have a 14-day cooling-off period during which they can cancel the service for any reason and receive a full refund.
The cooling-off period begins the day after entering the contract, whether written or oral.
Cancellation Process:
To cancel the service, customers must provide written notice of cancellation.
Until cancellation is finalized, the service will continue, and the customer is responsible for payment.
Send cancellation notice to: Accounts
Email: accounts@greenpostie.co.uk
Refunds:
If the customer paid upfront or made a deposit and cancels within the cooling-off period, they are entitled to a full refund.
After the cooling-off period, an administrative fee may apply.
Exceptions apply if services were provided during the cooling-off period at the customer’s request.
Administrative Fee:
The administrative fee covers processing costs associated with cancellations.
The admin fee is £18.00.
We will clearly communicate this fee to customers during the sign-up process.
Prorated Refunds:
If a customer cancels after the cooling-off period but before the end of a billing cycle, we will prorate the refund based on the time elapsed.
For example, if a customer cancels halfway through a month, we will refund 50% of the monthly fee.
No Refund Exceptions:
No refunds will be provided if the customer violates our terms of service or engages in prohibited activities.
Additionally, no refunds apply to promotional or discounted rates.